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The Better Business Bureau and Angie’s List are two of the most common reporting agencies that are checked today.
If you are reviewing a company’s BBB Business Profile, locate the banner with the links: "About," "Get Quote," "Reviews," and "Complaints." Always click on the Complaints link to examine the 3 year complaint history.
On a desktop, the Customer Complaints Summary will appear on the right side of the page. On a mobile device, scroll down to the bottom to find the total number of complaints in the last 3 years.
The Complaint History is more important than posted reviews because the BBB verifies and confirms complaints. Be sure to read them carefully, as they provide a strong indication of what to expect from the company.
In contrast, the Reviews section is not verified by the BBB—they are posted automatically. This is why some companies may have numerous complaints yet still display high ratings in the reviews section. Because of this, complaints carry more weight than reviews when evaluating a company's reputation.
How to Use Angi Reviews to Evaluate a Company
When using Angi (formerly Angie’s List) to research companies, focus on reviews that state “Yes – Work was Completed.” These reviews are the most reliable and accurate because they come from members who have actually completed a project with the company.
By prioritizing these verified reviews, you’ll have the best possible information to assess a company’s reputation and make an informed decision.
Make sure to check both Angi and the BBB.
Many homeowners don’t meet the installers until after they sign on the dotted line. By meeting the installers and visiting a project they are currently working on, you can ensure you will receive the desired finished project you expect. Company-Employed Installers Are Essential.
The installers are a critical part of the installation process. Even the best window in the world, if installed incorrectly, will not be effective and will fail to provide the energy efficiency you are looking for.
At the very least, make sure to see a picture and bio of the installer and watch a video of an actual installation project. (Know exactly who will be installing your windows.)
At Factory Direct, we believe in honest, upfront pricing for every window—no gimmicks, no misleading promotions. Unlike competitors who rely on “Buy One, Get One Free,” “60% OFF,” or “Employee Pricing” tactics, we show you the real price from the start.
We also provide FREE, No-Pressure Estimates in just 20 minutes. Avoid the exhausting, high-pressure sales pitches that drag on for hours, where salespeople present an inflated price only to pressure you with a so-called “discount” if you agree to buy on the spot.
By shopping and buying factory direct, you'll get better pricing, superior products, and top-tier materials. Choose from over 30 of the top manufacturers in America, offering a wide variety of 400 different colors, woodgrains, styles, designs, and energy-efficient options. Plus, our AAMA Factory-Certified Master Window Installers ensure expert craftsmanship that makes all the difference in quality, performance, and longevity.
With Factory Direct, you’re not just buying windows and doors—you’re investing in quality, expertise, and peace of mind with over 34 years of service, since 1991.
WE’LL BEAT ANY QUOTE BY 10 TO 60%!
Understanding Window Performance Ratings
NFRC Certification:
The National Fenestration Rating Council (NFRC) label is a critical indicator of a reputable window product. This label will be attached to each window by the manufacturer and provides standardized performance metrics for evaluating energy efficiency, including:
Solar Heat Gain Coefficient (SHGC):
The SHGC determines how effectively a window blocks heat from the sun. A rating below 0.30 is considered good, with lower values indicating superior heat-blocking performance. For example, windows featuring a triple-pane glass package can achieve an SHGC as low as 0.22, offering top-tier efficiency that qualifies for ENERGY STAR Most Efficient certification is excellent.
U-Factor:
The U-Factor measures a window's ability to insulate and prevent heat loss during colder months. A U-Factor below 0.30 is efficient, with values of 0.25 or lower typically associated with triple-pane glass packages. Premium triple-pane windows can achieve a U-Factor as low as 0.15 to 0.19, providing exceptional insulation
and meeting ENERGY STAR Most Efficient standards.
By understanding these performance metrics, you can make an informed decision to maximize your home’s energy efficiency, comfort, and long-term savings.
Below is a NFRC sticker that comes on all reputable windows. Some window companies don’t want you to see the NFRC sticker.
ALL ENERGY PERFORMANCE RATINGS ARE LISTED ON THE NFRC LABEL.
Many customers are more familiar with R-Value, which measures a material's resistance to heat flow. To convert a window's U-Factor into an R-Value, simply divide .01 by the U-Factor and moving the decimal over two. This provides an easy way to compare insulation performance in a format you might already recognize.
Using this calculation ensures you can make accurate, apples-to-apples comparisons between window companies, allowing you to verify that you’re getting the desired level of energy efficiency for your home.
While R-Value calculations can be informative, they do not provide the comprehensive Unit Rating that the NFRC (National Fenestration Rating Council) Ratings offer.
Many window companies present customers with the Center-of-Glass Rating, which reflects the performance of the glass at its midpoint. This rating, often expressed as an R-Value, is misleadingly higher because it does not account for the frame, spacer, or edge-of-glass areas—all of which significantly affect overall window performance.
Always insist on NFRC Ratings for an accurate and unbiased measurement of the window's true Unit Rating, which considers the performance of the entire window system, including glass, frame, and spacers. This ensures you’re making an informed decision based on the window’s actual energy efficiency and performance.
By understanding these distinctions, you can better evaluate and compare products to select the highest-performing windows for your home.
When replacing windows, selecting the highest-quality materials is essential to ensure long-lasting performance, energy efficiency, and aesthetics. Here’s a breakdown of the best materials used by top-tier professionals:
Most window companies rely on OSI Silicone, which typically lasts around 5 years.
The Best Silicone: ASI Silicone, a true 50-year silicone, outperforms standard options with unmatched durability, flexibility, and weather resistance. It’s the gold standard for long-term sealing solutions here at Factory Direct.
Many companies use fiberglass insulation or a Polyurethane Spray Foam around the window frame. While effective, it doesn’t provide the tightest seal.
The Best Insulation is Roll Form Polyurethane Foam Insulation, which delivers superior air sealing and thermal efficiency along with the ability to control the amount applied.
Note: High-quality polyurethane foam should not come from a spray can, as canned foam can expand uncontrollably, making post-installation adjustments difficult which will also bow in the window and cause problems with the operation of the windows as well. Properly applied professional-grade roll form polyurethane foam ensures a perfect balance of precision and performance.
Standard practice among many companies involves using poly or PVC coil with a single layer of paint. These materials offer minimal protection and durability over time.
The Best Exterior Trim is a High Performance Premium Coil with enhanced features, including:
UV Protection for fade resistance.
Scratch Resistance for long-term durability.
Harsh Climate Coating to withstand extreme weather.
Brushed Texture for longevity aesthetic appeal.
Satin Inhibitors to prevent gloss deterioration.
Backed by a 30-year warranty for peace of mind.
Premium coil typically comes in a 19-gauge 3ft x 50ft roll, and skilled installers meticulously form custom trim around each window for a precise, professional finish.
The Bottom Line: Using superior materials like ASI Silicone, polyurethane foam insulation, and advanced exterior trim doesn’t just make a difference in performance—it sets the standard for craftsmanship and longevity. Trust in experts who prioritize these materials to deliver the best results for your home.
At most window companies, you're limited to just one type of window or a single manufacturer. But at Factory Direct, we believe in giving you options, value, and unmatched expertise:
Unparalleled Selection: Choose from over 25 manufacturers and a staggering 400+ different types of windows. No matter your style, budget, or performance needs, we have the perfect window for you.
Compare and Customize: With such a wide range of manufacturers, you can easily compare apples to apples and find the exact window that fits your vision. If there’s a window you love elsewhere, we likely have access to it—at factory direct pricing! We’ll also beat any quote by 10 to 60%. Most customers save $5,000 on average.
Expert Guidance: Not sure where to start? Let our experienced team help you compare windows side by side, ensuring you get the best value and the perfect fit for your home.
Factory Direct Pricing: At Factory Direct, you get unbeatable factory direct pricing without any hidden markups. You only pay for the installation, saving you money without compromising on quality.
Why settle for limited options when you can have it all at Factory Direct? Let us help you transform your home with windows that combine top-notch performance, style, and unbeatable value.
The quality of your window installation is just as important—if not more—than the quality of your windows. At Factory Direct, we pride ourselves on offering expert craftsmanship you can trust:
Unmatched Experience: Our top three master installers bring over 100 years of combined experience to every job. These are true masters of the trade, ensuring your windows are installed with precision and care.
Attention to Detail: We don’t cut corners. Our installers take the extra time and effort to ensure every project is completed to perfection—because we believe in doing the job right the first time, every time.
Masters of the Craft: At Factory Direct, you’re not just getting any installers—you’re getting the best in the business. Our team’s expertise and dedication will guarantee a seamless, high-quality installation that exceeds your expectations.
With Factory Direct, your windows are in the hands of true professionals who treat every job with the care and respect it deserves.
Flexible Financing Options at Factory Direct – Simple, Transparent, and Stress-Free
When it comes to financing, transparency and trust matter. At Factory Direct, we’re proud to offer the best financing options without the hidden fees and surprises that often come with other plans.
NO Pre-Paid Penalty: You can pay off your loan early without worrying about costly penalties.
0% Interest for up to 24 months : Enjoy peace of mind knowing your rate is truly at 0%.
NO Documentation Fees: We believe in clear, straightforward financing without unnecessary fees.
TOP BANKS IN AMERICA: We only use the top banks in America that you know and bank with today.
At Factory Direct, we work with you to find financing that fits your budget and needs, ensuring you get the windows you want with the most affordable, flexible terms.
Ready to get started? Let us help you navigate your options and make your home improvement project a reality—without the stress.
When investing in new windows for your home, it’s critical to evaluate the Return on Investment (ROI) to ensure long-term value. Ideally, the ROI for high-quality windows should be achieved within 9 to 10 years. To determine this, we’ll factor in elements such as:
Example:
Amount Paid: $9,000
Divided by
Energy Savings: $75 per month
Months for ROI 120 Months (10 years)
*If the ROI takes over 10 years or the salesman is selling you on the idea you will save more than $70 to $80 per month…CALL Factory Direct, we would be happy to give you a Complementary No-Pressure Estimate at Factory Direct Pricing to obtain an ROI with in 10 years, calculating a $70 to $80 per month energy savings, given the energy analysis of your home.
Factory Direct
8888 Keystone Crossing, Suite 1300, Indianapolis, IN 46240
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We beat most quotes by $5,000 on average on the exact same window and options as we carry over 25 different manufacturers.