Privacy Policy

Our Commitment To Privacy

Your privacy is important to us at Factory Direct. To protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Factory Direct website. On some pages, you can make requests. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

SMS Opt-In

When you provide your phone number in our intake forms, you are opting in to receive SMS communications from us. These messages will include important updates regarding your appointments, projects, and services. By submitting your phone number, you agree to receive text messages at the number you provided. 

Message and data rates may apply. You can opt out of receiving SMS messages at any time by replying "STOP" to any text message you receive from us. If you have any questions or need assistance you can reply "HELP" or contact us anytime.

1. Information Collection: We collect personal information, including your name, phone number, email address, and any other information you provide through our intake forms.

2. Use of Information: We use your personal information exclusively to send you SMS updates regarding your appointments, projects, and services. 

3. Data Sharing: We do not sell, rent, or share your personal information with any third parties for marketing purposes. Your information will only be shared if required by law or to protect our rights.

4. Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights: You have the right to access, correct, or delete your personal information. Additionally, you can opt out of SMS communications at any time by replying "STOP" to any text message.

Phone Number, Address, and Email Communication Opt-In

By opting in to our communication services, you agree to receive updates regarding your appointments, projects, and services. Your privacy is important to us, and we want to assure you that the information you provide—such as your phone number, address, and email—will be used solely for the purpose of keeping you informed. 

1. Information Use: We will only use your personal information to contact you regarding your appointments, projects, and services as requested. 

2. Privacy Commitment: We are committed to protecting your privacy. We do not share your personal information with any outside parties for marketing or any other purposes.

3. Data Security: We take appropriate measures to ensure that your personal information is secure and protected.

4. Communication Preferences: You can update your communication preferences or opt-out at any time by contacting us directly.

The Way We Use Information

We do not share ANY information with outside parties.

We use the information you provide to contact you at the times you request.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on appointments, projects and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form to receive updates.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of children or anyone under the age of 18 is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 18.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by Factory Direct. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Cookie Policy

When you use our website, and online services (the “Site”), we may store cookies on your web browser. We use cookies and other similar technologies (collectively in this Policy, “cookies”, in order to provide a better service to you, to help keep your account safe, and to generally improve Factory Direct Home Improvement, LLC service. Cookies are small pieces of text used to store information on web browsers. They are used by many websites to store and receive identifiers and other information on devices, such as a handheld phone or computer. You can learn more about cookies and their general functions by visiting an information website such as allaboutcookies.org.

Updates and Changes to cookie policies

At Factory Direct Home Improvement, LLC, we take your privacy very seriously, and we never monetize your information; we use it to enhance your experience with opportunities like special promotions and nearby offers. Any changes in this Cookie Policy will become effective when the revised Cookie Policy is available on or through the Site.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (317) 228-3300 or send us an email at Service@FactoryDirect4Homes.com.

See Terms and Conditions